HOW MUCH DOES EVERYTHING ON THE GROCERY LIST AND PLAYA MOMENTS MENU COST?
The prices for items of the grocery list are determined in the moment of purchase. Please consider that some items can be subject to availability. Your Concierge will be in charge of doing all of the grocery shopping for your services. You can also ask her/him to pick up items that you may need as well that are not menu related. At the end of your stay you will be presented with a bill for all of the grocery shopping plus 20% delivery fee.
ABOUT THE CHEF..
Prices are rather based on what the chef needs to spend in order to make the food for the specific number of people in the group. You can ask your Playa Moments personal concierge for further information.
HOW DO I SCHEDULE PRIVATE PLAYA MOMENTS AIRPORT TRANSPORTATION?
Once you have filled out your concierge experience planner, which will be sent to you by your personal Playa Moments concierge, he / she will take your flight information to make the necessary arrangements.
If you do not have transportation or would like additional transportation please let your concierge know to arrange those services for you!
HOW MUCH DO I LEAVE FOR TIPS?
In Mexico tips are customary but like in any other country tips are for services given and not an obligation. Playa Moments does not include tip in any prices and leaves that decision 100% up to you. Generally the good service is tipped for a 10% and a great service up tor 20%. This is just a suggestion! You have the final decision!
WHAT HAPPENS WHEN I ARRIVE TO VILLA ÚNICA? HOW DO I GET THE KEYS?
Even before you arrive your personal concierge will be tracking your flight and monitoring your arrival, working directly with the Playa Moments private chauffeur. Once you arrive to the villa your personal concierge will be there waiting for you to give you the grand tour and introduce you to the staff.
He / She will also be available to answer and questions that you may have regarding the villa, surrounding areas and activities and excursions.
HOW DO I MAKE RESERVATIONS FOR ACTIVITIES AND EXCURSIONS?
In your concierge experience planner please indicate which activities that you would like more information about. You concierge can then give you the necessary information regarding the best activities and excursions that the Riviera Maya has to offer. It is recommended to make your reservations id advance due to the fact that all tours and excursions are subject to availability and have to be confirmed at least 2 days before the event.
WHAT DO I DO IF THERE IS A MAINTENANCE ISSUE?
Please contact your concierge. It is important to note that Playa Moments is a property management agency, we have a specialized maintenance team. Every maintenance issue reported to the concierge will be promptly followed up with our staff.
WHAT DO I DO IF I HAVE AN EARLY ARRIVAL OR LATE DEPARTURE?
If you have an arrival before 3:00 PM and a departure time from the villa of after 11:00 AM please notify your Playa Moments concierge. He / She can verify the availability and confirm it right away. Please note that the Playa Moments reserve the right to retract modifications to arrival and departure times if new rentals are booked.
WHO IS MY EMERGENCY CONTACT ON-SITE?
Your emergency contact on-site is your personal Playa Moments concierge. His / her information can be found in the signature that is included in their e-mails.
WHAT ARE THE ACCEPTABLE FORMS OF PAYMENT WITH PLAYA MOMENTS?
Playa Moments offers 2 payment methods for your convenience
1) You have the option of wiring funds in advance before your vacations. We will provide you our Bank information.
2) PayPal payment made before you depart – There is a 4.5% fee charge.
*Please keep in mind that there is a mandatory 16% taxes and 3% municipal fee added to the price.
** Additional or extra services can be paid in Cash – Dollars and pesos are happily accepted.
IF YOU HAVE ANY OTHER QUESTIONS, DO NOT HESITATE TO CONTACT YOUR PERSONAL CONCIERGE
PLEASE CALL to our agency PLAYA MOMENTSfrom the USA TOLL FREE 1 (877) 379-0346 and from Mexico Phone Office +52 984 803 11 00
BOOK THIS AMAZING VILLA FOR A UNIQUE VACATION AT PLAYA DEL CARMEN
Contact Us for More Information or Any Questions